RETURNS

No product delivered to the buyer which is in accordance with the contract will be accepted for return without the seller’s prior approval on terms to be determined at the seller’s discretion. No product worn by the buyer will be accepted for return without the seller’s prior approval on terms to be determined at the seller’s discretion. Should the seller agree to accept any such product for return, the buyer must return the product using traceable postage service (paid by the buyer) to the seller in their original packaging.
All returns must be appropriately packed to protect the product during transit. Products returned without the seller’s prior approval may, at the seller’s absolute discretion be returned to the buyer.
You can return the product within 14 days from the delivery date. If 14 days have gone by since your item was delivered, it is at the seller’s discretion to accept the return.
To be eligible for a return, your return must be unused and in the same condition that the goods were received, and must be in their original packaging. To complete your return we will require that you email online@thephysioshop.com.au. You’ll be provided with a return’s form that needs to be sent back with your item.

REFUNDS

Once your return is received, with the Returns Form and inspected, we will notify you if it has been approved or rejected for a refund.
The product is identified by a stock code number. If the customer should choose the wrong product when ordering The Physio Shop will not be liable and any refund or exchange will be at The Physio Shop discretion. If you are approved, then a refund will be processed to your original payment method.

EXCHANGES

If an exchange has been approved, a replacement order will be supplied once the goods are returned to our premises.
All exchanges will require a RA Form which can be obtained by speaking with our Customer Service team.

RETURNS ADDRESS

The Physio Shop
c/o Returns Back on Track Health Clinic
online@thephysioshop.com.au
Phone: (02) 9604 9744
Shop 41, 1024 The Horsley Dr, Wetherill Park NSW 2164